Responsible Gaming

Gambling Should Be Entertainment

At lochviewcroft.co.uk, we're committed to promoting responsible gambling practices. Gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Never gamble with money you cannot afford to lose, and always set strict limits on both time and expenditure before you start playing.

Age Verification

In the United Kingdom, you must be 18 years of age or older to gamble legally. William Hill and all affiliated operators conduct age verification checks to ensure compliance with UK gambling regulations. If you are under the legal age, please do not attempt to access gambling services.

Warning Signs of Problem Gambling

If you recognise any of the following warning signs in yourself or someone you know, it may indicate a problem with gambling:

• Constantly thinking about gambling or planning your next session
• Needing to gamble with increasing amounts of money to achieve the same excitement
• Repeatedly trying to cut back or stop gambling without success
• Chasing losses by gambling more to recover money you've lost
• Hiding your gambling activity or lying about the amount spent
• Gambling to escape problems, anxiety, or negative emotions
• Neglecting family, work, education, or other responsibilities due to gambling
• Borrowing money or getting into debt to fund gambling
• Experiencing mood swings or irritability when not gambling
• Feeling unable to control your gambling despite wanting to stop

If you've noticed any of these signs, please reach out for support immediately.

Self-Help Tools and Controls

William Hill and other responsible operators provide tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Set a limit on how much you're willing to lose before stopping play
• Reality Checks: Receive notifications reminding you how long you've been gambling
• Cooling-Off Periods: Take a break from gambling for a set period without closing your account
• Self-Exclusion: Voluntarily exclude yourself from gambling for a period of time (from weeks to years)

We encourage you to use these tools to play safely and within your means.

Support Organizations & Resources

If you need help or wish to discuss your gambling, confidential support is available from the following organisations:

United Kingdom

• GamCare - Free confidential support, information and counselling
  Website: www.gamcare.org.uk
  Helpline: 0808 8020 133 (free, 24/7)
• GamStop - The National Self-Exclusion Scheme for online gambling
  Website: www.gamstop.co.uk
  Self-exclude across all licensed UK online gambling operators
• National Problem Gambling Clinic
  NHS-funded specialist treatment for problem gambling in England

Other Countries

• Australia: Gambling Help Online
  Website: www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  Website: www.responsiblegambling.org
• United States: National Council on Problem Gambling
  Website: www.ncpgambling.org
  Helpline: 1-800-GAMBLER (1-800-426-2537)
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Gambling Helpline: 0800 1 372 374 (free, confidential)

If You Need Help

Problem gambling can affect anyone, regardless of age, background, or financial status. If you or someone you care about is struggling with gambling, please seek help today. The organisations listed above provide free, confidential support and are ready to assist you.

Remember: It's never too late to ask for help. Reaching out is the first step towards recovery.

William Hill Support

If you are accessing William Hill through lochviewcroft.co.uk and wish to use self-exclusion or deposit limit tools, please visit the William Hill website directly or contact their customer support team. William Hill is licensed and regulated by the UK Gambling Commission and is committed to responsible gambling practices.